Qualifications

• Ph.D. (Management) – Patna University
• MBA/PGDM - Indian Institute of Business Management, Patna
• MTM – IGNOU
• MA (History) – Calicut University
• BA (Economics) - Calicut University

Total Experience

• 28 years

Academic Experience

• 28 years

Research Interest

• Psychological Contract, Service Quality, Branding, Consumer Behaviour, CRM, Salesforce management, DEIB, Employee retention, Strategic Management

Paper publications in Journals

• National: 14
• International: 20

Patents Published:

• 1

Patents Granted:

• 1

Books Chapter Published:

• 6

Books Edited:

• 3

Projects Undertaken:

• 2

Any Other Achievements/Awards:

• FDPM Course completed from IIM Ahmedabad with alumni status
• Sify Forum Certified Supply Chain Management Professional
• Member OISCA International, Japan
• Member, International Chamber of Commerce & Industry